Terms of service

Business identity

This website is operated under the trade name wagmade by LUMA COMMERCE LTD, a company registered in the United Kingdom (company number 17293249). Registered office: 128 City Road, London, United Kingdom, EC1V 2NX. The brand is operated from Shenzhen.

UK launch and delivery

wagmade launches in the United Kingdom first. Orders are dispatched within 7 business days of order confirmation. Tracked shipping with real-time tracking once your order is dispatched. Orders are generally sent with 4PX tracked service and a tracking number is emailed when the order ships.

Prices

Product prices are displayed in GBP. The price you pay is the price shown at checkout, including delivery costs where shown. The £80 free-shipping threshold applies to the order value shown at checkout.

UK consumer rights

Nothing in these terms limits rights that cannot lawfully be excluded under UK consumer protection law. If you are a UK consumer buying at a distance, you generally have a 14-day cooling-off period in which to cancel after the day you receive the goods, without giving a reason, subject to statutory exceptions.

Returns and exchanges

Changed your mind? Return it within 30 days — return postage is yours to arrange. For full details of returns, cancellations and refunds, see our Refund policy.

Warranty

Every wagmade item is covered by our 1-year warranty against manufacturing defects. Verified claims are replaced free of charge — no return shipping needed. If your item arrives damaged, faulty, or develops a quality issue, we will make it right at no cost to you.

Contact

For questions about these terms, contact LUMA COMMERCE LTD at wagmade888@gmail.com. We aim to acknowledge emails within 24–48 hours on business days.