Return & Refund Policy

Return & Refund Policy

We want your wagmade items to arrive in good condition and feel right for everyday use.

Return window

Unused, unwashed items in their original packaging may be returned within 30 days of delivery.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund timing

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

How to start a return

Please contact us by email before sending anything back. Include your order number and a short note about the reason for return.

Custom and personalized items

Custom or personalized products cannot be returned or refunded unless they arrive damaged or defective.